For a company providing critical computing resources, during an incident there should be one person responsible for managing incident response. It actually shou

For a company providing critical computing resources, during an incident there should be one person responsible for managing incident response. It actually shouldn't be an engineer; the person's job should be to bug engineers as little as possible but provide periodic updates in a central location (a site of the form https://status.example.com https://status.example.com) which is available to all customers.