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We'd love your feedback on consulting as a piece of our business model. The main reason we're doing it is to put our customers at ease while we continue learni

We'd love your feedback on consulting as a piece of our business model. The main reason we're doing it is to put our customers at ease while we continue learning, not because we want it to remain a substantive part of our revenue at scale (because the linear opex is unattractive to us as businesspeople)

larrys 14y ago
On your plans: "What happens if I go over my plan? If you go over your plan by 20%, we simply charge you for the next tier for that month only. We'll then revert you back to your the plan you last selected." Very nice but the general idea would be to not do this so that people would tend to buy more than they need and then you make more money. From what you are doing you give don't give anyone a reason to purchase more than they have to by bumping to a higher plan. Not sure how much this matters given the tiers but I thought I'd throw it out there just the same because it would matter in other cases potentially. (Think back in the day of cell phone plans with minutes and how you were forced to buy extra minutes lest you get hit with a bigger charge.)
- piptastic 14y ago
  What is to prevent a user from just selecting the lowest plan, and letting you automatically price them into the cheapest plan each month based on actual use?
  - ckluis 14y ago
    Shhh piptastic don't give away the obvious thing customers should do with these generous payment options.
ckluis 14y ago
Basing an API off a new company is scary. Especially for the Enterprise & Custom levels. Do you offer some sort of source code guarantee?
- dorkitude 14y ago
  Totally understand that. Q: What do you mean by source code guarantee?
  - kevinpfab 14y ago
    Often times, particularly in enterprise software, part of the terms of a deal include a "source code escrow" clause. This means that if you go out of business, the customer with this term gets your platform's source code released to them so their investment into your technology doesn't implode completely.
    - mwetzler 14y ago
      Gotcha. Thanks pfab!
  - ckluis 14y ago
    @kevinpfab is right, but it can include other clauses besides just if you go out of business. For instance, a sale of your company could be an escrow worthy problem because the new company may stop development, increase prices, offer a lower SLA, etc

larrys 14y ago

On your plans: "What happens if I go over my plan? If you go over your plan by 20%, we simply charge you for the next tier for that month only. We'll then revert you back to your the plan you last selected." Very nice but the general idea would be to not do this so that people would tend to buy more than they need and then you make more money. From what you are doing you give don't give anyone a reason to purchase more than they have to by bumping to a higher plan. Not sure how much this matters given the tiers but I thought I'd throw it out there just the same because it would matter in other cases potentially. (Think back in the day of cell phone plans with minutes and how you were forced to buy extra minutes lest you get hit with a bigger charge.)

piptastic 14y ago
What is to prevent a user from just selecting the lowest plan, and letting you automatically price them into the cheapest plan each month based on actual use?
- ckluis 14y ago
  Shhh piptastic don't give away the obvious thing customers should do with these generous payment options.

ckluis 14y ago

Basing an API off a new company is scary. Especially for the Enterprise & Custom levels. Do you offer some sort of source code guarantee?

dorkitude 14y ago
Totally understand that. Q: What do you mean by source code guarantee?
- kevinpfab 14y ago
  Often times, particularly in enterprise software, part of the terms of a deal include a "source code escrow" clause. This means that if you go out of business, the customer with this term gets your platform's source code released to them so their investment into your technology doesn't implode completely.
  - mwetzler 14y ago
    Gotcha. Thanks pfab!
- ckluis 14y ago
  @kevinpfab is right, but it can include other clauses besides just if you go out of business. For instance, a sale of your company could be an escrow worthy problem because the new company may stop development, increase prices, offer a lower SLA, etc