I have been a customer for quite a while, the only problem I have is, that they use used hard drives in their servers. If one of them fails, you can get it repl

I have been a customer for quite a while, the only problem I have is, that they use used hard drives in their servers. If one of them fails, you can get it replaced for free but it is used one. You can get a new one but you have to pay for it