4 ms·

This doesn't make sense. I can see a refund policy within 48 hours of the purchase to ensure no one is hoodwinked for an app that does nothing. So hold the paym

This doesn't make sense. I can see a refund policy within 48 hours of the purchase to ensure no one is hoodwinked for an app that does nothing. So hold the payment for 72 hrs and if no refund is requested, release the payment to the developer. 90 days is just unreasonable considering the majority of apps in the appstor have really short game play time. Whoever making these policies changes at Apple needs stop coming up with such policies and think twice about it. I came up with a better resolution in less than 30 secs.

amichail 18y ago
Do users need to give a good reason to receive a refund (e.g., the app crashes frequently, misleading description, etc.)? If so, then this may not be such a big deal.
- patio11 18y ago
  You should never require a "good reason" for a commodity software refund: 1) Adjudicating reasons requires valuable support time. Refund and move on does not. 2) This causes customer friction. The annoyance of the prospect of having to justify yourself to an uncaring CS grunt in India destroys the value of having the guarantee in the first place, which is to make purchasing from you look like a risk-free endeavor. 3) Any customer can get a refund any time they want by calling up their credit card company and humming a few bars about "Internet merchant did not live up to their claims". This is called a chargeback and it means the merchant just lost $15 to $25 plus the refunded amount. 4) Product quality is much more effective than hoops in decreasing the number of refunds. ("Good relations with the customer" is more important than either. You know how bedside manner is a better predictor of malpractice claims than clinical outcomes? Same story.) [Edit to add: incidentally, the reason Apple has refunds is to zealously protect their "All interactions with Apple should be mindblowingly awesome for our customers" reputation. This is the same reason that they make it essentially impossible for developers to be anything other than an anonymous cog behind a shiny new icon -- anything else and you're a risk to the True Apple Brand Experience. And that is why I will never, ever develop for any platform that insists that they own the customer relationship.]
  - amichail 18y ago
    I doubt such an approach would work 10 years from now when I predict people will be much less honest.
    - numair 18y ago
      Human nature is not subject to Moore's Law.
  - zain 18y ago
    the reason Apple has refunds is to zealously protect their "All interactions with Apple should be mindblowingly awesome for our customers" reputation Funny you say that, because you can't return Apple hardware without incurring a 10% restocking fee. (source: http://store.apple.com/Catalog/US/Images/salespolicies.html#topic-21 http://store.apple.com/Catalog/US/Images/salespolicies.html#...)
igorgue 18y ago
Android has that (but in 24h)

amichail 18y ago

Do users need to give a good reason to receive a refund (e.g., the app crashes frequently, misleading description, etc.)? If so, then this may not be such a big deal.

patio11 18y ago
You should never require a "good reason" for a commodity software refund: 1) Adjudicating reasons requires valuable support time. Refund and move on does not. 2) This causes customer friction. The annoyance of the prospect of having to justify yourself to an uncaring CS grunt in India destroys the value of having the guarantee in the first place, which is to make purchasing from you look like a risk-free endeavor. 3) Any customer can get a refund any time they want by calling up their credit card company and humming a few bars about "Internet merchant did not live up to their claims". This is called a chargeback and it means the merchant just lost $15 to $25 plus the refunded amount. 4) Product quality is much more effective than hoops in decreasing the number of refunds. ("Good relations with the customer" is more important than either. You know how bedside manner is a better predictor of malpractice claims than clinical outcomes? Same story.) [Edit to add: incidentally, the reason Apple has refunds is to zealously protect their "All interactions with Apple should be mindblowingly awesome for our customers" reputation. This is the same reason that they make it essentially impossible for developers to be anything other than an anonymous cog behind a shiny new icon -- anything else and you're a risk to the True Apple Brand Experience. And that is why I will never, ever develop for any platform that insists that they own the customer relationship.]
- amichail 18y ago
  I doubt such an approach would work 10 years from now when I predict people will be much less honest.
  - numair 18y ago
    Human nature is not subject to Moore's Law.
- zain 18y ago
  the reason Apple has refunds is to zealously protect their "All interactions with Apple should be mindblowingly awesome for our customers" reputation Funny you say that, because you can't return Apple hardware without incurring a 10% restocking fee. (source: http://store.apple.com/Catalog/US/Images/salespolicies.html#topic-21 http://store.apple.com/Catalog/US/Images/salespolicies.html#...)

igorgue 18y ago

Android has that (but in 24h)