Yeah, I ran into the same thing trying to argue a charge. Me: This is outrageous, they charged me $800 to examine my shoulder and called it "external surgery".

Yeah, I ran into the same thing trying to argue a charge. Me: This is outrageous, they charged me $800 to examine my shoulder and called it "external surgery". Receptionist: Oh, let me transfer you to billing. Billing: Oh, that is what was coded on your chart, so we billed accordingly. Let me transfer you to the doctor's staffer. Staffer: Oh, that is what the doctor said he did, and he can't change that to say he did something else or that would be dishonest. He doesn't deal with billing at all. Me: Arrrrrrgh.