Johnson's ideas could work in retail, but trying to implement them in an existing chain like JCPenney seems terribly foolish. It's very hard to make meaningful

Johnson's ideas could work in retail, but trying to implement them in an existing chain like JCPenney seems terribly foolish. It's very hard to make meaningful physical changes quickly when you have 1000 stores. It's very hard to change staff attitudes when they have been working there for years and like the old setup. And it's especially hard to change customer's attitudes, when they like shopping in the clearance section and getting a great deal at 60%.