This. It seems that you care more about how many people are actively waiting for something to break vs. how long their response takes. Also, (those people | th

This. It seems that you care more about how many people are actively waiting for something to break vs. how long their response takes. Also, (those people | that person) probably (is | are) the first responder. I really believe that one "first mate" watching the automated ship sail at night ready to triage a technical problem is better than 10 guards who will promptly fall all over themselves when the bits hit the fan.