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You should avoid Akamai at all costs. They treat you like dirt under their fingernails until you have a 6-figure contract. And even then the experience remains
by moe 14y ago
You should avoid Akamai at all costs. They treat you like dirt under their fingernails until you have a 6-figure contract. And even then the experience remains nothing short of surreal...
Report a service problem? Welcome to the indian support-center, where you will be slowly spoon-fed
the next best canned response that may or may not match your problem. Escalating to anyone with half a clue is near impossible.
Need a quote? Wait weeks at a minimum for someone to get back to you.
Oh, did we break your reporting? Of course this is your fault, Akamai doesn't make mistakes. Now talk to the hand.
If you're in the market for a CDN then there's plenty candidates who will sell you a better experience for less money (Level3, EdgeCast, BitGravity, etc.).
- rdl 14y agoOTOH if you're paying enough, you get really good service and support (I have a bunch of friends who work there who say exactly what you're saying), so figuring out a way to use them through a reseller is actually a fairly legitimate choice.
- moe 14y agoI have to wonder how much is "enough" then, our account wasn't that small when we finally ditched Akamai. Meanwhile none of the other CDNs has given us such a terrible experience. It's almost as if they care, imagine that! When you consider that the performance differences are at best marginal (the only real differences exist on mobile and in emerging markets, and Akamai is not on top of that) there's really no good reason to put up with the spoiled brats of Akamai in this day and age.