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More or less the entire reason I use Amazon to buy things online over any other online retailer is predictability of delivery. If I order something and it tell

More or less the entire reason I use Amazon to buy things online over any other online retailer is predictability of delivery. If I order something and it tells me it will arrive on day X after ordering it (next day or two day generally since I'm a Prime user so two day is free), it actually arrives when stated. I don't sit around waiting for two days only to be informed the item is backordered or two-day shipping means two-day shipping but that's two days after we sit on your order for a week before we ship it from the warehouse, etc, which are events that happen all too often for me on other sites. Of course this only applies to things fulfilled by Amazon, things fulfilled by Amazon affiliates are just as much a wildcard as on any other site and thus I try to avoid them as well generally.

jrockway 14y ago
I think Amazon does a pretty good job vetting merchants. While they aren't as good as Amazon at sending me things, they generally do a pretty good job. The only thing I dislike is how often the spam me with things like "Is everything ok? If there are problems please contact us immediately!" I know why they do this (unhappy customers = no longer able to accept Amazon payments), but it doesn't mean I have to like it. Nothing a mail filter can't solve, however :)
- secabeen 14y ago
  They're also good at vetting buyers. As a merchant, I appreciate the fact that even when the most skeezy-feeling buyers are legitimate. You can get screwed by the customer service requirements, but at least you see fewer customers with fake credit cards and the like. The spam you'd describing is an attempt to get you to rate them. I've sold many things, and the rating rate is less than 10%, so you need to sell a lot to get out of the new vendor ghetto.
  - robryan 14y ago
    And even if you do get chargebacks as long as the reason given is fraud amazon will cover them.

jrockway 14y ago

I think Amazon does a pretty good job vetting merchants. While they aren't as good as Amazon at sending me things, they generally do a pretty good job. The only thing I dislike is how often the spam me with things like "Is everything ok? If there are problems please contact us immediately!" I know why they do this (unhappy customers = no longer able to accept Amazon payments), but it doesn't mean I have to like it. Nothing a mail filter can't solve, however :)

secabeen 14y ago
They're also good at vetting buyers. As a merchant, I appreciate the fact that even when the most skeezy-feeling buyers are legitimate. You can get screwed by the customer service requirements, but at least you see fewer customers with fake credit cards and the like. The spam you'd describing is an attempt to get you to rate them. I've sold many things, and the rating rate is less than 10%, so you need to sell a lot to get out of the new vendor ghetto.
- robryan 14y ago
  And even if you do get chargebacks as long as the reason given is fraud amazon will cover them.