If you want to know pain, buy a domain or two from Yahoo! you will discover that it's worse than GoDaddy as a registrar. But yeah, if you're a paying customer

If you want to know pain, buy a domain or two from Yahoo! you will discover that it's worse than GoDaddy as a registrar. But yeah, if you're a paying customer you should at the very least be able to get someone on the phone in the event of a major malfunction.