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Picwing launches a new product: Picwing Automatic Prints

4 points by edawerd 18y ago

edawerd 18y ago
Just wanted to give everyone in HN a heads up on a new service that we've just launched. We'd love to hear your comments/feedback on the service.
asmithmd1 18y ago
I think this is a very cool service but hesitated to sign-up because of a couple of questions: If I don't use my 15 pictures do I lose them, or do they carry over to the next month? Can I change plans? If so how often? Is the sending date fixed for some reason? i.e. could you just send as soon as I send you 15 pictures? I was about to pull the trigger on buying but didn't because there was no FAQ
- echamussy 18y ago
  Hi there. Thanks for the feedback. We do have a FAQ for the service but I guess we need to make the link in the bottom of the page more clear: http://www.picwing.com/faq http://www.picwing.com/faq Here are some answers to your questions: The pictures don't carry over to the next month. We send you notifications when the shipping date is approaching to remind you to use your pictures. We are thinking of ways of how to solve this situation in the near future but for now if you don't use your pictures in one month you will loose them. You can change plans as many times as you want. Every time you change plans we ship the pictures that you have in your current plan and we pro-rate the cost according to how many pictures you had when you switched plans. The sending date is for now fixed, however, we are going to add a 'Ship now' button so you can decide if you want to send the pictures before your scheduled date. Thanks again for your feedback. We will definitely take it into account to continue developing our service.
  - asmithmd1 18y ago
    Your service is _almost_ there - I have no problem to committing to $10/month in pictures as I already spend that, so I am asking for just a little more value. The printing on the back is something my current printer doesn't offer. Will you add date/time picture was taken to anything I put there? The iPhone inserts latitude/longitude into the picture's EXIF data, how about reverse geocoding that and printing a street address. Can I switch the address to where the pictures are sent? Here is my situation: two young kids and two sets of remote grandparents. So I want to save 3 addresses (or more) and decide maybe one month my wife's parents get the prints and maybe next month my parents do. There is no commitment, is there? Be explicit about when you will charge my credit card so I know the window to cancel the service - the best from my perspective would be charge right before you ship. I already have my workflow: take pics->upload to online service->send to printing service. Maybe you could grab pictures from my online service, maybe grab ones I have tagged somehow. You are very close to something very useful, experiment
    - echamussy 18y ago
      Hi. Thanks again for your comments. You can switch the address of your recipient whenever you want. We send pictures to the recipients that you have set up the day your shipments are due. The credit card is charged when you sign up for the service but if you decide to cancel we ship the pictures that you have uploaded so far and return a pro-rated amount. We will continue experimenting with this. Thanks for your input.
    - edawerd 18y ago
      Thanks for the awesome suggestions. Just to add to Enrique's comment, there is no commitment. You can cancel your plan at any time.

4 points by edawerd 18y ago

Just wanted to give everyone in HN a heads up on a new service that we've just launched. We'd love to hear your comments/feedback on the service.

asmithmd1 18y ago

I think this is a very cool service but hesitated to sign-up because of a couple of questions: If I don't use my 15 pictures do I lose them, or do they carry over to the next month? Can I change plans? If so how often? Is the sending date fixed for some reason? i.e. could you just send as soon as I send you 15 pictures? I was about to pull the trigger on buying but didn't because there was no FAQ

echamussy 18y ago
Hi there. Thanks for the feedback. We do have a FAQ for the service but I guess we need to make the link in the bottom of the page more clear: http://www.picwing.com/faq http://www.picwing.com/faq Here are some answers to your questions: The pictures don't carry over to the next month. We send you notifications when the shipping date is approaching to remind you to use your pictures. We are thinking of ways of how to solve this situation in the near future but for now if you don't use your pictures in one month you will loose them. You can change plans as many times as you want. Every time you change plans we ship the pictures that you have in your current plan and we pro-rate the cost according to how many pictures you had when you switched plans. The sending date is for now fixed, however, we are going to add a 'Ship now' button so you can decide if you want to send the pictures before your scheduled date. Thanks again for your feedback. We will definitely take it into account to continue developing our service.
- asmithmd1 18y ago
  Your service is _almost_ there - I have no problem to committing to $10/month in pictures as I already spend that, so I am asking for just a little more value. The printing on the back is something my current printer doesn't offer. Will you add date/time picture was taken to anything I put there? The iPhone inserts latitude/longitude into the picture's EXIF data, how about reverse geocoding that and printing a street address. Can I switch the address to where the pictures are sent? Here is my situation: two young kids and two sets of remote grandparents. So I want to save 3 addresses (or more) and decide maybe one month my wife's parents get the prints and maybe next month my parents do. There is no commitment, is there? Be explicit about when you will charge my credit card so I know the window to cancel the service - the best from my perspective would be charge right before you ship. I already have my workflow: take pics->upload to online service->send to printing service. Maybe you could grab pictures from my online service, maybe grab ones I have tagged somehow. You are very close to something very useful, experiment
  - echamussy 18y ago
    Hi. Thanks again for your comments. You can switch the address of your recipient whenever you want. We send pictures to the recipients that you have set up the day your shipments are due. The credit card is charged when you sign up for the service but if you decide to cancel we ship the pictures that you have uploaded so far and return a pro-rated amount. We will continue experimenting with this. Thanks for your input.
  - edawerd 18y ago
    Thanks for the awesome suggestions. Just to add to Enrique's comment, there is no commitment. You can cancel your plan at any time.