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I'm picking up my S tomorrow morning. When I reserved, I submitted the information for SolarCity to contact me, but they never did, even after I sent an e-mail
by DEinspanjer 14y ago
I'm picking up my S tomorrow morning. When I reserved, I submitted the information for SolarCity to contact me, but they never did, even after I sent an e-mail to their sales address. I went ahead and got my local electrician to do the install for me.
I didn't know about the home Solar leases, that makes it more of a shame about the disconnect in customer service because I would have liked to investigate that option.
EDIT: Just tried to fill out their form for solar consultation and got an e-mail that they don't have service in my area. Maybe that was why they didn't get back to me.
- jacquesm 14y agoHaving tied sales is pretty bad. Having tied sales that drops the ball for an essential component ('B') of service 'A' because they can't sell you component 'C' is terrible. At a minimum Tesla should know where SolarCity has installers or SolarCity should pass you on to a competitor that does serve your area.