This happens with old-fashioned customer support and technical troubleshooting, too. It seems to be the temporal equivalent of putting scrap metal in electroni

This happens with old-fashioned customer support and technical troubleshooting, too. It seems to be the temporal equivalent of putting scrap metal in electronics to make them seem heavier and thus "more reliable". The more I hear about it, the more I believe it. I ran into this while doing phone and ticket support back in the day and tried to get my coworkers to join me in an experiment but they refused. We could have learned so much. I wrote about it: http://rachelbythebay.com/w/2012/07/14/difficulty/ http://rachelbythebay.com/w/2012/07/14/difficulty/