It's good advice, but it's focusing on the wrong problem. Rather than knowing how to solve difficult conflict it's far better to create a type of relationship b

It's good advice, but it's focusing on the wrong problem. Rather than knowing how to solve difficult conflict it's far better to create a type of relationship between boss and subordinates where difficult conflicts are solved routinely and without drama. Resolving conflicts is a part of it, but a more important part is making sure you and your party have shared context all along.