This marketing fluff failed to communicate anything useful to me but did make me decide that I no longer like heroku. Actually, I guess that is useful. >"Ultim

This marketing fluff failed to communicate anything useful to me but did make me decide that I no longer like heroku. Actually, I guess that is useful. >"Ultimately, our stances always come from a place of respect. If you can’t say anything nice, don’t say anything at all." >"I think it’s great when someone provides feedback , positive or negative, but we need to do it in a respectful way. When these things come up — and they will always come up — just treat everyone involved with respect." >Two years ago, he told me, the word “respect” wasn’t on that list. Today, it defines how Heroku will respond to RapGenius and the rest of its customers. What? This guy sounds like a politician. If you accidentally (or deliberately) hide the way a major part of your product works and it just so happens that this means that to get a certain performance from your product, your customers will have to pay a lot more than they think, do not give an interview talking about "respect" (shouldn't that be a given!?), apologise and tell us how you are going to fix it.