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Eh not really. They are community volunteers. The best part is that they can give free support in the forums without pay, and then when something esclates and t
by res0nat0r 14y ago
Eh not really. They are community volunteers. The best part is that they can give free support in the forums without pay, and then when something esclates and they've done something wrong an actual employee can wash their hands of the situation (as they've done here) by stating they aren't actually employed by the company.
So it's a win win for Dropbox. Free forum support for low level day to day forum chatter and easily absolvable of any wrongdoing if they screw up.
- gokhan 14y agoThat's the price of trying to provide a vital service free with some clueless, non-paid "customers". I mean, frontpage of HN with zillion upvotes and comments, after you fail to support customers.
- dhimes 14y agoWhether it's a win or loss for Dropbox depends on the public's reaction to it. I'm totally with potatolicious here: It's a dropbox site, and these people have a special status (moderator) which I automatically assume is conferred upon them by Dropbox. So their behavior is "on" dropbox- whether dropbox wants it to be or not. Even if my assumption is wrong, it's still on Dropbox. The only question is, are people going to hold them accountable or not (by finding other solutions). I don't use them (I do my own syncing) and this display warns me off of starting to use them any time in the near future.