I guess I don't really consider an explanation of a company's core product that's inaccurate a miscommunication or outdated communication. If this is the amount

I guess I don't really consider an explanation of a company's core product that's inaccurate a miscommunication or outdated communication. If this is the amount of oversight the company provides, I should commensurately view Heroku with an sufficient amount of skepticism and expect that their documentation is inaccurate and outdated. In the end, the characterization of this matter means little. What's key is how this reflects on their reputation, and right now it's worse than it was previously.