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I think "miscommunication" is a reasonable description of outdated documentation that should have been replaced but wasn't. How would you describe an oversight
by chc 14y ago
I think "miscommunication" is a reasonable description of outdated documentation that should have been replaced but wasn't. How would you describe an oversight that led to communicating erroneous ideas like that?
- dandelany 14y agoSeeing as how most potential customers use the documentation to determine whether or not Heroku would be a good fit for their business before becoming customers, I'd call it "false advertising".
- badgar 14y agoExactly. The "documentation" that was out of date was a fundamental description of the product. They were selling a different product than they were delivering.
- jroseattle 14y agoI guess I don't really consider an explanation of a company's core product that's inaccurate a miscommunication or outdated communication. If this is the amount of oversight the company provides, I should commensurately view Heroku with an sufficient amount of skepticism and expect that their documentation is inaccurate and outdated. In the end, the characterization of this matter means little. What's key is how this reflects on their reputation, and right now it's worse than it was previously.