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I don't think Joe is missing the point at all. As he states: "Being analytical should never mean there isn’t time to do the right thing if a customer is getting

I don't think Joe is missing the point at all. As he states: "Being analytical should never mean there isn’t time to do the right thing if a customer is getting “fucked.”

iuguy 14y ago
If you can get to the point where your customers are getting "fucked", then you don't deserve them. You can't take pride in a job well done if you're screwing people over.
- jheitzeb 14y ago
  Um, you can't read that sentence out of context.