4 ms·
If you're an engineer, HN. If you're responsible for keeping users happy, the support site. But as usual, it seems the only people employed at Dropbox responsib
by badgar 14y ago
If you're an engineer, HN. If you're responsible for keeping users happy, the support site. But as usual, it seems the only people employed at Dropbox responsible for keeping users happy is the damage control department.
- snikch 14y agoThat's a very naive response. You cannot expect a community of DropBox's size to be actively monitored by paid employee's in a manner like a public forum.
- jasonlotito 14y ago> If you're responsible for keeping users happy, the support site. Or better yet, doing actual support for paying customers?