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I have to say, accusing Dropbox of leaking in the title of the thread, with out any actual basis, since it is possible that the user cocked up somewhere, is not
by alan_cx 14y ago
I have to say, accusing Dropbox of leaking in the title of the thread, with out any actual basis, since it is possible that the user cocked up somewhere, is not the best way to get polite support. Yes the mods could have been a lot more professional, but I can see why their backs were up and why they would be defensive.
On the other hand, too often as a user I feel I have to walk on egg shells to avoid upsetting some over sensitive petal of a forum mod. One misunderstood word and you are banned for life, with no appeal what so ever.
All of which leads me to think there should be some third party arbitration for this sort of thing.
- __david__ 14y agoNo, it's perfectly fine to accuse in this case. It's very unlikely for something like that to be guessed and the dropbox moderators should understand how email works or else they shouldn't be responding.
- deleted 14y ago[deleted]
- ScottWhigham 14y agoAll of which leads me to think there should be some third party arbitration for this sort of thing. There are companies that do this - in the US, we have the Better Business Bureau (BBB) and they handle this sort of thing for offline companies. The problem with this approach is one of cost - if I want my company to appear "In Good Standing" with the BBB, I have to pay $800 per year regardless of whether anyone files a complaint or praise with my company. Ouch. Good luck getting that to work on the web.