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Sean B.: Hi there, We’ve been looking into these spam reports and take them seriously. Back in July we reported that certain user email addresses had leaked a
by chmars 14y ago
Sean B.:
Hi there,
We’ve been looking into these spam reports and take them seriously. Back in July we reported that certain user email addresses had leaked and some users had received spam as a result. At this time, we have not seen anything to suggest this is a new issue, but remain vigilant given the recent wave of security incidents at other tech companies. If you’ve received spam to an email account you only use for Dropbox, please send the message (including full headers) to support-security@dropbox.com to help our ongoing investigation.
Separately, we want to apologize for some of the dismissive responses from our volunteer moderators - since they aren’t employed by Dropbox, they don’t have visibility into issues like this. We want you to know that we've taken these reports seriously and began our investigation immediately.
https://forums.dropbox.com/topic.php?id=97303&page=2#post-530452 https://forums.dropbox.com/topic.php?id=97303&page=2#pos...
- sordidfellow 14y agoI'm just relieved that they realized the moderator[s] were being dismissive. I'm not sure that it's a new breach, but it does look like something is going on...
- bigiain 14y agoYeah, that's good - but ~22hrs late. I'm surprised (bordering on disappointed) that the initial response by the moderator Chris didn't trigger a Dropbox employee response almost immediately. Even given worst-case timing I'd expect a first thing next working day response in 16 hours - but for a potentially serious security related problem like this I really expected to see an immediate "Hey, thanks for the report - we're looking into this right now, can I contact you off-forum to get more details." from a Dropbox employee - preferably with an obviously security related job title. I fully understand why Dropbox can't afford/justify providing high priority customer support to their free-tier customer base, but ignoring possible security breaches reported from the free-tier seems foolish, and allowing your crowd-sourced forum-based-customer-support to mishandle it like this is really sad.
- acoleman616 14y agoCoincidence that it came (relatively) right on the heels of "and you're on HN"...?
- benologist 14y agoA bunch of employees probably saw it here first... if you worked there would you prefer to hang out on their support site or HN?
- badgar 14y agoIf you're an engineer, HN. If you're responsible for keeping users happy, the support site. But as usual, it seems the only people employed at Dropbox responsible for keeping users happy is the damage control department.
- snikch 14y agoThat's a very naive response. You cannot expect a community of DropBox's size to be actively monitored by paid employee's in a manner like a public forum.
- jasonlotito 14y ago> If you're responsible for keeping users happy, the support site. Or better yet, doing actual support for paying customers?
- 27182818284 14y agoFounder of Dropbox is a YC alum, and HN is likely visited by a lot of the employees
- Volpe 14y agoWhy do "moderators" feel the need to weigh in then, if they have no visibility of the problem? There was nothing in that thread that requires moderation (other than the mods themselves)... so why are they even there?
- smrtinsert 14y agoprobably the handle the majority of easy questions they must get. personally i give dropbox way more credit than the original poster. he comes across as argumentative instead of problem solving, that doesn't help a damn. if he has suddenly lost faith in dropbox, there are other services that are cheaper, like box.