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"My biggest regrets are the moments that I let a lack of data override my intuition on what’s best for our customers." Otoh Meg Whitman has said something like
by larrys 14y ago
"My biggest regrets are the moments that I let a lack of data override my intuition on what’s best for our customers."
Otoh Meg Whitman has said something like "if you can't measure it you can't manage it".
- VonGuard 14y ago"If Groupon was Battletoads, it would be like I made it all the way to the Terra Tubes without dying on my first ever play through." Wow, that's actually kinda a perfect analogy. I totally understand.
- dopamean 14y agoDifferent strokes for different folks.
- jacques_chester 14y agoPeter Drucker, actually. Also incorrectly attributed to Deming (who, um, would disagree).
- jdlshore 14y ago"If you can't measure it you can't manage it" is a classic management platitude. I doubt Meg Whitman was the first person to say it. Furthermore, it's completely untrue. Many things that must be managed are incompletely measurable, and almost everything in knowledge work falls into that category. See Robert Austin's excellent "Measuring and Managing Performance in Organizations" for a scientific exploration of the topic. (It's a more accessible version of his Ph.D. thesis.) His insights are applicable to more than just performance measurement.
- mbesto 14y agoIt was Drucker actually.