5 ms·

If you'd truly get a faster response being a Pro member, then it might be worth a shot to purchase Pro again - then when they respond, have them refund you and

If you'd truly get a faster response being a Pro member, then it might be worth a shot to purchase Pro again - then when they respond, have them refund you and reset your account back to it's previous time left for your membership.

ISL 14y ago
Or, have one of your other Pro accounts raise the alarm for you.
- inovica 14y ago
  Thats a great idea. I've been too close to this (stupid?) to even think of that. I'll get them to do that. Fingers crossed that will help, but I also feel the damage has been done in terms of my feelings towards them. I have spent part of today looking at alternatives. Thanks again
  - wrboyce 14y ago
    I had some issues with my Dropbox account and slow support recently (despite having a Pro account). I managed to expedite things a bit by emailing the CEO directly -- drew@dropbox.com.
  - witek 14y ago
    Box is doing a 50GB giveaway at the moment. Seems like good timing.
deleted 14y ago
[deleted]
belorn 14y ago
I really dislike this idea that if the company fail you deliver a product you have paid for, a individual should just pay them again for the same product. Taking money and then fail to deliver service or product is the very definition of scam/theft. But beyond having the state putting down regulations, is there any actions people can do without putting themselves at even higher risk (like bans)?