6 ms·

Yeah thats exactly what happened :) No other way to contact them and the account manager I dealt with hasn't responded either. Just counted and I've sent them

by inovica 14y ago

Yeah thats exactly what happened :) No other way to contact them and the account manager I dealt with hasn't responded either. Just counted and I've sent them 6 emails so far and zero response. Its such as shame as I have raved over Dropbox (partly as its Python which I also love), have 4 Pro accounts with my team and we were looking to sign up with 15 users to a Teams account. Looks like I'll be moving somewhere else now which is a real shame.

tjbiddle 14y ago
If you'd truly get a faster response being a Pro member, then it might be worth a shot to purchase Pro again - then when they respond, have them refund you and reset your account back to it's previous time left for your membership.
- ISL 14y ago
  Or, have one of your other Pro accounts raise the alarm for you.
  - inovica 14y ago
    Thats a great idea. I've been too close to this (stupid?) to even think of that. I'll get them to do that. Fingers crossed that will help, but I also feel the damage has been done in terms of my feelings towards them. I have spent part of today looking at alternatives. Thanks again
    - wrboyce 14y ago
      I had some issues with my Dropbox account and slow support recently (despite having a Pro account). I managed to expedite things a bit by emailing the CEO directly -- drew@dropbox.com.
    - witek 14y ago
      Box is doing a 50GB giveaway at the moment. Seems like good timing.
- deleted 14y ago
  [deleted]
- belorn 14y ago
  I really dislike this idea that if the company fail you deliver a product you have paid for, a individual should just pay them again for the same product. Taking money and then fail to deliver service or product is the very definition of scam/theft. But beyond having the state putting down regulations, is there any actions people can do without putting themselves at even higher risk (like bans)?
minm 14y ago
Check out Tonido Cloud (http://www.tonido.com/cloud/ http://www.tonido.com/cloud/) and host your own dropbox.
- mbreese 14y ago
  Are you affiliated with Tonido, or just really into Dropbox alternatives? Your submission history seems a little too focused.
  - matznerd 14y ago
    Nice investigative work, he definitely seems affiliated...
    - minm 14y ago
      I am offering an alternative suggestion to a person who is not happy with dropbox's customer service. He/she has the smarts to decide whether a new service is worth a try. My affiliation is irrelevant. Can u guarantee the readers who downvoted me are not affiliated with dropbox or positively biased towards dropbox. You are no different from the dropbox forum moderators.
      - semanticist 14y ago
        I downvoted you. I'm not affiliated with dropbox. Your affiliation IS relevant when promoting services, because it means it's not an honest recommendation from a happy user, it's paid shilling. If you don't understand the difference - or more importantly why one of them bothers people and the other doesn't, you need to stop doing marketing or promotion really quickly. You're going to tarnish the brand of the product you're trying to push. Do you want people's only lasting impression of Tonido to be 'oh, that's that company that was astroturfing Hacker News'?
        niggler 14y ago
        NOTE: I have no affiliation with Tonido, but I found your visceral reaction really sad. "Your affiliation IS relevant when promoting services, because it means it's not an honest recommendation from a happy user, it's paid shilling." That's not a fair criticism. In this case, there is an issue with dropbox, and he is pointing to a solution which obviates the problem at hand: 'Check out Tonido Cloud (http://www.tonido.com/cloud/ http://www.tonido.com/cloud/) and host your own dropbox.' I think the wording was poor, but reading into the website offering it is clear that the company doesn't have access to the local credentials. In this case, since the alternative doesn't suffer from the problem at hand, I think it's fair for him to mention the alternative.
belorn 14y ago
If you don't care about using them in the future, just send a legal document requesting either reinstated service or refund. Of course, they might just then ban you for life for do so.

by inovica 14y ago

tjbiddle 14y ago

If you'd truly get a faster response being a Pro member, then it might be worth a shot to purchase Pro again - then when they respond, have them refund you and reset your account back to it's previous time left for your membership.

ISL 14y ago
Or, have one of your other Pro accounts raise the alarm for you.
- inovica 14y ago
  Thats a great idea. I've been too close to this (stupid?) to even think of that. I'll get them to do that. Fingers crossed that will help, but I also feel the damage has been done in terms of my feelings towards them. I have spent part of today looking at alternatives. Thanks again
  - wrboyce 14y ago
    I had some issues with my Dropbox account and slow support recently (despite having a Pro account). I managed to expedite things a bit by emailing the CEO directly -- drew@dropbox.com.
  - witek 14y ago
    Box is doing a 50GB giveaway at the moment. Seems like good timing.
deleted 14y ago
[deleted]
belorn 14y ago
I really dislike this idea that if the company fail you deliver a product you have paid for, a individual should just pay them again for the same product. Taking money and then fail to deliver service or product is the very definition of scam/theft. But beyond having the state putting down regulations, is there any actions people can do without putting themselves at even higher risk (like bans)?

minm 14y ago

Check out Tonido Cloud (http://www.tonido.com/cloud/ http://www.tonido.com/cloud/) and host your own dropbox.

mbreese 14y ago
Are you affiliated with Tonido, or just really into Dropbox alternatives? Your submission history seems a little too focused.
- matznerd 14y ago
  Nice investigative work, he definitely seems affiliated...
  - minm 14y ago
    I am offering an alternative suggestion to a person who is not happy with dropbox's customer service. He/she has the smarts to decide whether a new service is worth a try. My affiliation is irrelevant. Can u guarantee the readers who downvoted me are not affiliated with dropbox or positively biased towards dropbox. You are no different from the dropbox forum moderators.
    - semanticist 14y ago
      I downvoted you. I'm not affiliated with dropbox. Your affiliation IS relevant when promoting services, because it means it's not an honest recommendation from a happy user, it's paid shilling. If you don't understand the difference - or more importantly why one of them bothers people and the other doesn't, you need to stop doing marketing or promotion really quickly. You're going to tarnish the brand of the product you're trying to push. Do you want people's only lasting impression of Tonido to be 'oh, that's that company that was astroturfing Hacker News'?
      - niggler 14y ago
        NOTE: I have no affiliation with Tonido, but I found your visceral reaction really sad. "Your affiliation IS relevant when promoting services, because it means it's not an honest recommendation from a happy user, it's paid shilling." That's not a fair criticism. In this case, there is an issue with dropbox, and he is pointing to a solution which obviates the problem at hand: 'Check out Tonido Cloud (http://www.tonido.com/cloud/ http://www.tonido.com/cloud/) and host your own dropbox.' I think the wording was poor, but reading into the website offering it is clear that the company doesn't have access to the local credentials. In this case, since the alternative doesn't suffer from the problem at hand, I think it's fair for him to mention the alternative.

belorn 14y ago

If you don't care about using them in the future, just send a legal document requesting either reinstated service or refund. Of course, they might just then ban you for life for do so.