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I call this "Google effect". Some companies started to think they can have crappy customer support because Google's support is crappy and Google is doing great.
by tlogan 14y ago
I call this "Google effect". Some companies started to think they can have crappy customer support because Google's support is crappy and Google is doing great. Actually Google is doing great despite their crappy support.
- robinh 14y agoWhile it's an interesting idea, you're basically just basing that on a load of unfounded assumptions about the people who manage these companies.
- TillE 14y agoGoogle's support tends to be nonexistent rather than outright hostile. There's quite a difference.
- tjoff 14y agoI don't know what is more infuriating. Having some incompetent fool that I can argue with or not even being able to initiate contact. At least the former inspires hope that it could potentially lead somewhere.
- paulhauggis 14y agoAmazon is even worse, especially for their sellers. They really don't care about their sellers at all and use bots/autoresponders for virtually all support.
- codesuela 14y agoIs that actually the case? I'm a Amazon Prime user (I mention that because I buy almost everything from Amazon :) and I whenever I got in touch with Amazon (Germany) the support was top notch and my issue was resolved very quickly. I am just a buyer though.
- viveutvivas 14y agoAmazon customer service for their buyers is pretty great, in my experience. I broke my Kindle (stepped on it) and they sent me a brand new one, no questions asked. I've heard stories that their customer service for seller is terrible, however.