4 ms·

Yup, especially Chris' behaviour is a no go. I don't know how the mods are affiliated with dropbox but if they are employees I wouldn't let them have any custom

Yup, especially Chris' behaviour is a no go. I don't know how the mods are affiliated with dropbox but if they are employees I wouldn't let them have any customer contact at all.

benhalllondon 14y ago
Yeah, Chris seems a bit of prick: "Just the fact that you listed your emails says it all."
- doktrin 14y ago
  Especially considering the context. It seemed pretty clear that the user was posting the email address publicly for the first time. That is just awful, and is an awkward example of why you may not want unpaid, mostly un-vetted volunteers as the public face of a company.
  - sordidfellow 14y ago
    Thank you! I was wary of this thread showing up on HN because I felt I was a bit unkind when posting in that thread, but Chris' comment towards me seemed completely unjustified. And he deleted a prior post along the same lines, hence why I quoted him on my next post.
    - SomeCallMeTim 14y ago
      I also use unique addresses for every site, and while my Dropbox email wasn't compromised, I've occasionally gotten that response from tech support elsewhere. You mean that tim-somespecificsite@mydomain.com was randomly compromised, but NO OTHER random email was mailed to me? No, that's not how spammers work. If they'd decided to spam tim-*, I would have gotten hundreds of emails...sigh...
- Scramblejams 14y ago
  Looks like Chris is battening down the hatches. His linked site[1] was up about an hour ago, but it redirects to a placeholder now. Also, he's deleted all but his first comment, wish I'd taken a screenshot of his other comments. Tangentially related: It drives me nuts to deal with people whose default answers are "no," "you must be doing it wrong" and so on. Particularly the moderators who insisted someone must have guessed a ten digit random email address -- because Dropbox and its vendors couldn't POSSIBLY have ever done anything wrong, and it's MUCH more likely that a spammer magically brute-forced a 10 billion combination address! Grrr. I'm not sure what the right word is to describe that sort of personality, but such people should never have contact with customers. Or with me. [1] http://cjwworld.cu.cc/ http://cjwworld.cu.cc/
  - rhizome 14y ago
    Site appears to be up now.
  - jdmichal 14y ago
    It's not just a 10-character address. It's a 10-character address on a non-standard domain (or so the conversation led me to believe). All without getting another email on that domain's catch-all address. If it was a spammer, who randomly-generated addresses on this domain, I would imagine that they would have been shotgunned across the whole domain. Not just hit that one single address.
  - snikolic 14y ago
    Aaaannd cue internet vigilantes: http://cjwworld.cu.cc/?p=216#comments http://cjwworld.cu.cc/?p=216#comments
deleted 14y ago
[deleted]
ditojim 14y ago
why wouldn't you want your employees having contact with your customers?
- saraid216 14y ago
  GP means that, if these are employees, their capacity for dealing with customers is so low that it's a net negative for them to continue doing so.
  - kybernetyk 14y ago
    Yes. That's what I meant. Sorry for my broken English.
- deleted 14y ago
  [deleted]
qiemem 14y ago
Sounds like they're volunteers, not employees: https://forums.dropbox.com/topic.php?id=97303&page=2#post-530452 https://forums.dropbox.com/topic.php?id=97303&page=2#pos...
- nolok 14y ago
  Doesn't really matter for dropbox users though. They're the people the seller is putting in charge of being its face in the support place, and they're awful.
- protomyth 14y ago
  They have a title, and that must mean they have authority. Volunteers are a fine thing, but make sure the title listed has the word "volunteer" in it else they will taken for employees. On a side note, why the heck does dropbox have volunteers running their support forum? At this stage, cost savings isn't worth the reputation hit.
  - bigiain 14y ago
    "On a side note, why the heck does dropbox have volunteers running their support forum?" If I had to guess - I'd suspect three or four "nines" of their customer support workload comes from their "free tier" non-customers. (Having said that, there's evidence upthread in these HN discussions saying they're also dropping the support ball for paying, even team-account-sized paying customers - that's not OK...)

Yup, especially Chris' behaviour is a no go. I don't know how the mods are affiliated with dropbox but if they are employees I wouldn't let them have any customer contact at all.

benhalllondon 14y ago

Yeah, Chris seems a bit of prick: "Just the fact that you listed your emails says it all."

doktrin 14y ago
Especially considering the context. It seemed pretty clear that the user was posting the email address publicly for the first time. That is just awful, and is an awkward example of why you may not want unpaid, mostly un-vetted volunteers as the public face of a company.
- sordidfellow 14y ago
  Thank you! I was wary of this thread showing up on HN because I felt I was a bit unkind when posting in that thread, but Chris' comment towards me seemed completely unjustified. And he deleted a prior post along the same lines, hence why I quoted him on my next post.
  - SomeCallMeTim 14y ago
    I also use unique addresses for every site, and while my Dropbox email wasn't compromised, I've occasionally gotten that response from tech support elsewhere. You mean that tim-somespecificsite@mydomain.com was randomly compromised, but NO OTHER random email was mailed to me? No, that's not how spammers work. If they'd decided to spam tim-*, I would have gotten hundreds of emails...sigh...
Scramblejams 14y ago
Looks like Chris is battening down the hatches. His linked site[1] was up about an hour ago, but it redirects to a placeholder now. Also, he's deleted all but his first comment, wish I'd taken a screenshot of his other comments. Tangentially related: It drives me nuts to deal with people whose default answers are "no," "you must be doing it wrong" and so on. Particularly the moderators who insisted someone must have guessed a ten digit random email address -- because Dropbox and its vendors couldn't POSSIBLY have ever done anything wrong, and it's MUCH more likely that a spammer magically brute-forced a 10 billion combination address! Grrr. I'm not sure what the right word is to describe that sort of personality, but such people should never have contact with customers. Or with me. [1] http://cjwworld.cu.cc/ http://cjwworld.cu.cc/
- rhizome 14y ago
  Site appears to be up now.
- jdmichal 14y ago
  It's not just a 10-character address. It's a 10-character address on a non-standard domain (or so the conversation led me to believe). All without getting another email on that domain's catch-all address. If it was a spammer, who randomly-generated addresses on this domain, I would imagine that they would have been shotgunned across the whole domain. Not just hit that one single address.
- snikolic 14y ago
  Aaaannd cue internet vigilantes: http://cjwworld.cu.cc/?p=216#comments http://cjwworld.cu.cc/?p=216#comments

deleted 14y ago

[deleted]

ditojim 14y ago

why wouldn't you want your employees having contact with your customers?

saraid216 14y ago
GP means that, if these are employees, their capacity for dealing with customers is so low that it's a net negative for them to continue doing so.
- kybernetyk 14y ago
  Yes. That's what I meant. Sorry for my broken English.
deleted 14y ago
[deleted]

qiemem 14y ago

Sounds like they're volunteers, not employees: https://forums.dropbox.com/topic.php?id=97303&page=2#post-530452 https://forums.dropbox.com/topic.php?id=97303&page=2#pos...

nolok 14y ago
Doesn't really matter for dropbox users though. They're the people the seller is putting in charge of being its face in the support place, and they're awful.
protomyth 14y ago
They have a title, and that must mean they have authority. Volunteers are a fine thing, but make sure the title listed has the word "volunteer" in it else they will taken for employees. On a side note, why the heck does dropbox have volunteers running their support forum? At this stage, cost savings isn't worth the reputation hit.
- bigiain 14y ago
  "On a side note, why the heck does dropbox have volunteers running their support forum?" If I had to guess - I'd suspect three or four "nines" of their customer support workload comes from their "free tier" non-customers. (Having said that, there's evidence upthread in these HN discussions saying they're also dropping the support ball for paying, even team-account-sized paying customers - that's not OK...)