I'm as much in favor of car analogies as the next person, but I don't think yours really fits the situation. It might fit if speeder was trying to buy a laptop

I'm as much in favor of car analogies as the next person, but I don't think yours really fits the situation. It might fit if speeder was trying to buy a laptop without RAM or a hard drive so he could put in his own, but my reading of your comment is that you're talking about having a physical part of the product removed and wanting a refund. What speeder is asking for seems more like asking Lenovo to offer an option to order a car with an upgraded the sound system, tires, seats, or engine. This is something many auto makers offer. It seems that Lenovo, in this case, has decided that the market for cars with steel wheels is too small, and is selling cars without that option. You can only get alloy wheels on your Lenovo car.