It looks like no data was lost, which is really fortunate. And Carbonite may have been defrauded. But it is not reassuring to no that Carbonite was surprised by

It looks like no data was lost, which is really fortunate. And Carbonite may have been defrauded. But it is not reassuring to no that Carbonite was surprised by the equipment's failure. Their business depends on the reliability of their hardware, so Carbonite should have been checking it themselves.