A bug tracker seems like a horrible way to report production (or non-production) support issues. This is the same bug tracker OSS projects on Google Code use.

A bug tracker seems like a horrible way to report production (or non-production) support issues. This is the same bug tracker OSS projects on Google Code use. Is it really helpful for the public to comment on my support request? Seems like the signal to noise ratio would be quite low, and then you get inane comments like: I got here from HackerNews, but after seeing the original poster spam the forums in multiple places and have a bad attitude, I can't blame Google for not fixing what looks to me like a non-issue. Fuck 'em. You have to believe that the choice of tools has some bearing on the quality of the response from Google. Seems like there is very little incentive for any "Project members" to trawl through open bug reports when no one is ever responsible.