I manage the 3rd line support of some of the busiest websites in the world (we provide back-end e-commerce software). I can't say I think much of google's resp

I manage the 3rd line support of some of the busiest websites in the world (we provide back-end e-commerce software). I can't say I think much of google's response here. Nearly two weeks before the first comment, and then shut down after 2 days and a question directed at who knows who, and no explanation? The analysis elsewhere on here suggests they're violating SLA, so this should get more attention. I'm guessing support is under-resourced @ google, and the culture of support is a bit shabby (no acknowledgement of inconvenience or indication or evidence of work undertaken in the background) - hardly surprising for a large-scale software business based on free services.