4 ms·
We're a paying customer of GAE. I think it's quite clear that paying for the basic service doesn't include support beyond the public issue tracker and the forum
by Ironlink 14y ago
We're a paying customer of GAE. I think it's quite clear that paying for the basic service doesn't include support beyond the public issue tracker and the forums. Support packages start at $150 per month, and at that point you get a 4 hour response time. I think that's entirely reasonable. We have yet to sign up for a support level, but then again we're not really seeing any troubles with the service.
- EwanToo 14y agoI guess the question is, if you're paying and you find what you believe is a system wide issue, do you expect a resolution? In this case, Google's response is seemingly "It might (or might not) be a system-wide issue, but we don't care - we won't fix it". There's no indication in this case that someone paying $500 a month for the premium support would get a better answer.