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Google support is an absolute disgrace. I had a Nexus 7 go AWOL at Christmas and I've never had such a shambolic customer service experience. They have absolu

Google support is an absolute disgrace. I had a Nexus 7 go AWOL at Christmas and I've never had such a shambolic customer service experience. They have absolutely no respect or customer service ethos when it comes to people who are actually paying them real cash money. Not in a million years would I sign off on hosting a production project on App Engine.

PostOnce 14y ago
Google support borders upon the farcical. It doesn't appear to be costing them too much money in the grand scheme of things, which is sort of surprising to me. I had a support guy tell me I had to get Apple's legal team to contact Google so I could use the "Mac" trademark, because I happened to be selling a piece of software that ran on OS X. Like that's ever going to happen. My ad simply said "Try ____, a better way to _____ on Windows and Mac.", linking them to http://www.apple.com/legal/trademark/guidelinesfor3rdparties.html http://www.apple.com/legal/trademark/guidelinesfor3rdparties... didn't quite cut it, apparently, even though it clearly states that such use is acceptable under "2. Compatibility" near the top of the page. i.e. I can say my product runs on Mac if in fact it runs on Mac. Approving a ten word ad takes Google over a week, in my experience. Baffling. All this with their adwords $100 free trial. All that trial did was convince me that I should never ever in the life of the universe commit any money to Google, because they made it starkly apparent that I would never get what I paid for... running honest ads for honest products in a reasonable timeframe. I went with other ad networks in the end and had zero trouble whatsoever, and infinitely faster approval times. I suppose I may have had a smaller audience, but the headaches Google causes aren't worth the extra money. Someone is going to come along and pull the rug out from under Google eventually. You can't rest on your laurels forever. /rant
Ironlink 14y ago
This customer is complaining about a service component which has been deprecated since almost 11 months ago. There is a tool which migrates application data from the old datastore to the new one. When you don't move off of deprecated infrastructure, I'd say you've set yourself up for problems.
- logn 14y ago
  11 months huh? That's barely anything for larger enterprise customers, about long enough to make it onto a project plan. Most enterprise software companies will provide support for 5-8 years.
- spqr 14y ago
  Almost 11 months you say? Well any self respecting hobbyist hacker at home should be able to whip up an upgrade in a week. The rest of us are trying to run a business and don't appreciate quickly deprecated products with no support less than a year after it is deprecated. Windiws XP was released 12 years ago, has been deprecated for years and only recently stopped support by Microsoft. If Google isn't willing to provide the same level of support they shoe just admit they're for hobbyists.
- mrgoldenbrown 14y ago
  There are tools that can migrate you from python 2 to python 3, or from Oracle to postgres. But it's not something you do lightly. Switching from M/S to HRD in AppEngine is similarly not something you do lightly.
- scottbartell 14y ago
  A comment from Google explaining the issue wouldn't be much to ask. "Move off of deprecated infrastructure" is much better than radio silence.
  - deleted 14y ago
    [deleted]
- fzzzy 14y ago
  There is a customer complaining that it is happening on the non-deprecated solution, as well.

PostOnce 14y ago

Google support borders upon the farcical. It doesn't appear to be costing them too much money in the grand scheme of things, which is sort of surprising to me. I had a support guy tell me I had to get Apple's legal team to contact Google so I could use the "Mac" trademark, because I happened to be selling a piece of software that ran on OS X. Like that's ever going to happen. My ad simply said "Try ____, a better way to _____ on Windows and Mac.", linking them to http://www.apple.com/legal/trademark/guidelinesfor3rdparties.html http://www.apple.com/legal/trademark/guidelinesfor3rdparties... didn't quite cut it, apparently, even though it clearly states that such use is acceptable under "2. Compatibility" near the top of the page. i.e. I can say my product runs on Mac if in fact it runs on Mac. Approving a ten word ad takes Google over a week, in my experience. Baffling. All this with their adwords $100 free trial. All that trial did was convince me that I should never ever in the life of the universe commit any money to Google, because they made it starkly apparent that I would never get what I paid for... running honest ads for honest products in a reasonable timeframe. I went with other ad networks in the end and had zero trouble whatsoever, and infinitely faster approval times. I suppose I may have had a smaller audience, but the headaches Google causes aren't worth the extra money. Someone is going to come along and pull the rug out from under Google eventually. You can't rest on your laurels forever. /rant

Ironlink 14y ago

This customer is complaining about a service component which has been deprecated since almost 11 months ago. There is a tool which migrates application data from the old datastore to the new one. When you don't move off of deprecated infrastructure, I'd say you've set yourself up for problems.

logn 14y ago
11 months huh? That's barely anything for larger enterprise customers, about long enough to make it onto a project plan. Most enterprise software companies will provide support for 5-8 years.
spqr 14y ago
Almost 11 months you say? Well any self respecting hobbyist hacker at home should be able to whip up an upgrade in a week. The rest of us are trying to run a business and don't appreciate quickly deprecated products with no support less than a year after it is deprecated. Windiws XP was released 12 years ago, has been deprecated for years and only recently stopped support by Microsoft. If Google isn't willing to provide the same level of support they shoe just admit they're for hobbyists.
mrgoldenbrown 14y ago
There are tools that can migrate you from python 2 to python 3, or from Oracle to postgres. But it's not something you do lightly. Switching from M/S to HRD in AppEngine is similarly not something you do lightly.
scottbartell 14y ago
A comment from Google explaining the issue wouldn't be much to ask. "Move off of deprecated infrastructure" is much better than radio silence.
- deleted 14y ago
  [deleted]
fzzzy 14y ago
There is a customer complaining that it is happening on the non-deprecated solution, as well.