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A GAE user sees a problem of his service being slow, writes a frantic bug report with caps and exclamation marks and threatens to leave GAE. As a GAE user myse
by afhof 14y ago
A GAE user sees a problem of his service being slow, writes a frantic bug report with caps and exclamation marks and threatens to leave GAE. As a GAE user myself, two questions come to mind:
1. Is GAE outside of their .9995 SLA* uptime? If they aren't, then it probably isn't important enough spend time looking into it. Customers cannot expect better than the agreed upon uptime percent, and hosting companies are obligated to reimburse customers if they go below SLA. Both of these are covered in the SLA doc.
2. Is it reproducible? So far, the bug report mentions 2 people out of GAE users. Is 2 people enough to say its a problem with GAE? One person is panicked, and the other provides few details for the bug report.
*https://developers.google.com/appengine/sla https://developers.google.com/appengine/sla
- stickfigure 14y agoNot trying to apologize for G here, but just making sure the facts are straight: There is no SLA for M/S applications (which run on completely different infrastructure). GAE has only ever offered a SLA for HRD applications.
- efdee 14y ago1. 0.9995 SLA means about 6 minutes of downtime a month. Since it's a daily event, I'm guessing that yes, the SLA is violated. 2. It's a problem that is occurring daily, with a test case that has pretty much no code at all. That in itself does not prove anything, but it really makes me wonder how it could be a problem on the user's side.
- mark-r 14y agoMy math for downtime per month works out a little differently: (1-0.9995)x30x24x60 = 21.6 minutes. Still I mostly agree with you.