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"we did live (email) thread locking and all kinds of crazy stuff" - Can you say more about what this entails?
by rxcfc 14y ago
"we did live (email) thread locking and all kinds of crazy stuff" - Can you say more about what this entails?
- iamstef 14y agoplease don't leave us hanging. I need to know what this is.
- ahoyhere 14y agoOK, Charm was a live interface for handling support threads. New messages would show up when we swept them in from your inbox via POP/IMAP (max lag: 5 min). You'd leave Charm open, messages would appear. If you work in a team, and say your team member Bob opened the message to respond, it would show as locked on your screen, to prevent duplication of effort. If Bob canceled his reply, it'd unlock. If Bob sent his reply, the message would disappear from the queue.
- rxcfc 14y agoI understand how that would add a bit of overhead, but it doesn't seem all that crazy. Certainly a well architected client app wouldn't have any issue with this. Maybe I'm missing something?