Never had this experience on United, before or after Premier status (the latter being much better, obviously). Their customer service should have been more unde

Never had this experience on United, before or after Premier status (the latter being much better, obviously). Their customer service should have been more understanding, but if the complaint was in the spirit of the article ("..and this couple sitting next to me kept DRINKING WINE and USING THE BATHROOM!") I could see them perceiving it as a complaint from an unreasonably irate customer. Wasn't there, so I can't say. I can say, however, that pressing the flight attendant button is a better method of getting someone to come back to your seat rather than just waiting and hoping.