Is your database of support mails really suitable for conversion to knowledgebase articles? I would expect most, if not all of them, to have too much conversati

Is your database of support mails really suitable for conversion to knowledgebase articles? I would expect most, if not all of them, to have too much conversational text and private customer information to publish online. Why don't you have your support people create articles as they go? Whenever they answer a ticket that might be helpful to other customers, they should copy and paste the ticket into a KB article, rewriting the customer-specific bits to be safe for public consumption.