I think you're reading too much into that statement. When I tweeted about this, a bunch of people said "that's serious; you should contact support". So I mentio

I think you're reading too much into that statement. When I tweeted about this, a bunch of people said "that's serious; you should contact support". So I mentioned that I contacted support in the post so I would get even more suggestions to do the same. I mentioned that I didn't get a reply so no one would ask what support said. I had planned on updating the post once I heard from them. All this aside, I think a program deleting your files for no apparent reason does warrant "complaining on a very high level".