I know we need to measure good workers versus bad workers, but I also find it hard to get too enraged by this (despite having been a remote worker for some time

I know we need to measure good workers versus bad workers, but I also find it hard to get too enraged by this (despite having been a remote worker for some time). The problem as I see it is: everybody has at some point run into the a double points bad worker who is also a remote worker, and it tends to be memorable. Mine was the remote support woman who never answered her emails and didn't want to give out her personal number. As I said, it sticks in you memory.