Absolutely spot on. Hellbanning a real user would probably be worse than not catching fraud in the first place, so must be avoided with utmost care. - Hellbans

Absolutely spot on. Hellbanning a real user would probably be worse than not catching fraud in the first place, so must be avoided with utmost care. - Hellbans are made via operator decision - Hellbans are reversible and all customer support channels still work for a hellbanned user