I don't think Google's support issues have anything to do with people, they have to do with a lack of people. Google treats customer / client problems as an eng

I don't think Google's support issues have anything to do with people, they have to do with a lack of people. Google treats customer / client problems as an engineering issue and tries to use algorithms just like they do with any other engineering issue. Unfortunately for Google it's a people problem and not a code problem. Google just needs more, vastly more, real people to be at the other end of the email.