3 ms·

Wow, all three customers?

by businessleads 14y ago

mparlane 14y ago
Does anyone know how many customers they do have to put this into perspective ?
- Mc_Big_G 14y ago
  I think they recently received 60 million of investment, so it's more than 3.
- jonlarson 14y ago
  Homepage says more than 25,000 companies
bobsoap 14y ago
My thoughts exactly, lol. The headline is truly hilarious when you consider the typically quite spectacular number of compromised accounts reported in most other high-caliber incidents. Well done Zendesk.
- bobsoap 14y ago
  Thanks for the downvotes everyone. For the record, when I wrote the above comment, the headline of this thread was "Zendesk was hacked, 3 customers affected". It has been changed since, without due notice of course. I wonder why... Now, my comment looks like I'm a nutjob and have a personal gripe with Zendesk or something. That the three customers were Twitter, Pinterest and Tumblr didn't come out until later as well. Carry on.
  - kelnos 14y ago
    The original title still makes perfect sense. Maybe "3 customers" made sense to me because I'm already familiar with Zendesk, but it immediately struck me as a big deal.
shawnee_ 14y ago
The big picture here is that three customers' data was compromised -- customers in this context means entire platforms using Zendesk for support, not users. If the customers were, say, WePay, Box.net and OpenTable (random companies taken from their portfolio), this is potentially hundreds of thousands of users. Also, it is a big deal because (as a former support person I know this), users often send in sensitive info with their support requests: SSNs, full credit card info with CVV data, date of birth (yes, sometimes all in the same message).
- unreal37 14y ago
  The customers were Twitter, Tumblr and Pinterest. Wow, three of the biggest customers they have probably. And two, the body of the emails was not exposed, only the subject line. People typically don't but their SSN in the subject line...
  - ams6110 14y ago
    It doesn't sound like the investigation is complete, so we really don't know what was exposed. If this was a sophisticated intrusion, the attackers may have covered the evidence that a lot more was taken, but just didn't quite get it all cleaned up.
cesarpereira 14y ago
What a short-sighted comment. Dig a little further down. If this is their reponse to an issue that affects three customers it sends a message that every customer is important. Their reponse makes me, a potential customer, trust that they take these matters seriously. Obviously you can also take the opinion that this should have never happened and question their competence and security. I personally weigh their response and transparency more than the issue itself, but it may seem easier since the impact to overall customers was relatively small. Their response seems to have been handled well and may even generate some positive PR. That may change if it turns out to have been one of the recent Rails security flaws.

Wow, all three customers?

mparlane 14y ago

Does anyone know how many customers they do have to put this into perspective ?

Mc_Big_G 14y ago
I think they recently received 60 million of investment, so it's more than 3.
jonlarson 14y ago
Homepage says more than 25,000 companies

bobsoap 14y ago

My thoughts exactly, lol. The headline is truly hilarious when you consider the typically quite spectacular number of compromised accounts reported in most other high-caliber incidents. Well done Zendesk.

bobsoap 14y ago
Thanks for the downvotes everyone. For the record, when I wrote the above comment, the headline of this thread was "Zendesk was hacked, 3 customers affected". It has been changed since, without due notice of course. I wonder why... Now, my comment looks like I'm a nutjob and have a personal gripe with Zendesk or something. That the three customers were Twitter, Pinterest and Tumblr didn't come out until later as well. Carry on.
- kelnos 14y ago
  The original title still makes perfect sense. Maybe "3 customers" made sense to me because I'm already familiar with Zendesk, but it immediately struck me as a big deal.

shawnee_ 14y ago

The big picture here is that three customers' data was compromised -- customers in this context means entire platforms using Zendesk for support, not users. If the customers were, say, WePay, Box.net and OpenTable (random companies taken from their portfolio), this is potentially hundreds of thousands of users. Also, it is a big deal because (as a former support person I know this), users often send in sensitive info with their support requests: SSNs, full credit card info with CVV data, date of birth (yes, sometimes all in the same message).

unreal37 14y ago
The customers were Twitter, Tumblr and Pinterest. Wow, three of the biggest customers they have probably. And two, the body of the emails was not exposed, only the subject line. People typically don't but their SSN in the subject line...
- ams6110 14y ago
  It doesn't sound like the investigation is complete, so we really don't know what was exposed. If this was a sophisticated intrusion, the attackers may have covered the evidence that a lot more was taken, but just didn't quite get it all cleaned up.

cesarpereira 14y ago

What a short-sighted comment. Dig a little further down. If this is their reponse to an issue that affects three customers it sends a message that every customer is important. Their reponse makes me, a potential customer, trust that they take these matters seriously. Obviously you can also take the opinion that this should have never happened and question their competence and security. I personally weigh their response and transparency more than the issue itself, but it may seem easier since the impact to overall customers was relatively small. Their response seems to have been handled well and may even generate some positive PR. That may change if it turns out to have been one of the recent Rails security flaws.