You say no one expected it, but I think everyone who worked in telecom expected it. Think about how applications got onto phone before the iPhone; all of the m

You say no one expected it, but I think everyone who worked in telecom expected it. Think about how applications got onto phone before the iPhone; all of the money was "pre-loads". In a world where the only access comes from a a proprietary cable in a factory there's no reality of consumers updating. Moving from that to a agile development cycle turned out to be too great a leap.