(balanced employee) This is absolutely true, the additional snarl here is that Balanced works directly with the company/marketplace that the customer is interfa

(balanced employee) This is absolutely true, the additional snarl here is that Balanced works directly with the company/marketplace that the customer is interfacing with. Our policy, as much as possible, is to defers to that company with regards to customer contact because we don't want to interfere with that customer relationship/experience. We support their customer support, we don't supplant it.