> err on the side of caution The risk avoided is ... that the FA feels annoyed while serving this guy who talked back? It sounds like the captain also made no

> err on the side of caution The risk avoided is ... that the FA feels annoyed while serving this guy who talked back? It sounds like the captain also made no attempt to evaluate whether the passenger was actually crazy (making eye contact would be a start). Seems like captain is earning points w/ the FA - "you don't like the guy? I'll throw him off".