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Both. For example, when Presently/Goog Presentations was started the small team wanted to try and innovate. But as users were tested they didn't understand why
by adamhowell 18y ago
Both. For example, when Presently/Goog Presentations was started the small team wanted to try and innovate. But as users were tested they didn't understand why it wasn't more like Powerpoint. And so attempts at innovation were trumped by user testing.
- chris11 18y agoSo how do you use research to differentiate between users not understanding a product feature, and users not needing that feature?