>The airline staff, especially low level, are not trusted or trained to think or apply their own reason. You're right... the fact that they are given arbitrary

>The airline staff, especially low level, are not trusted or trained to think or apply their own reason. You're right... the fact that they are given arbitrary power without training or trust is more the problem than their judgement as individuals. Or perhaps, because they aren't trusted, their orders are to resort to extreme measures as a default response to certain specific behavioral indicators.