HostGator doesn't want to fix an issue that a customer shouldn't even see

After more than 5 chats with hostgator staff, I still see this issue: Unhandled Exception Message: PHP Startup: SourceGuardian: Unable to initialize module Module compiled with module API=20060613 PHP compiled with module API=20090626 These options need to match Location: Unknown on line 0 Why? Because they don't want to. On another domain of mine (without authentication), this was fixed in a matter of minutes, and the one who fixed it said: sourceguardian path is wrong in php.ini for php5.3+ . The domain which shows this error belongs to a friend of mine, and I can't authenticate with his hostgator details because I don't know them. Is this even possible? They know it's an issue, but they are just too lazy to fix it.