More close to extrinsic/intrinsic is the traffic problem itself. Is traffic created by individuals, or is traffic created by a larger systematic effect? If yo

More close to extrinsic/intrinsic is the traffic problem itself. Is traffic created by individuals, or is traffic created by a larger systematic effect? If you have the first perspective, then you're likely to be upset at people and at the traffic. If you take the second perspective, you're likely to understand its true nature and possible ways of fixing it. In my experience, the systematic perspective is almost always the correct one. Individuals are merely operating their best within their system. Exactly as in the original post with her fingers and the piano. Brilliant analogy. We need more systems thinking, beyond just intrinsic/extrinsic understanding. I don't know any good reading on the psychological effect you speak of, but good reading to start on systems thinking is Deming and go from there: http://en.wikipedia.org/wiki/W._Edwards_Deming http://en.wikipedia.org/wiki/W._Edwards_Deming