Then the attitude is the problem, and you need to work that. Fix the system to change the attitude. As an aside, no one commenting on this post really understa

Then the attitude is the problem, and you need to work that. Fix the system to change the attitude. As an aside, no one commenting on this post really understands it. She's saying: look, it's not a person problem, it's a systematic problem. If you look at everything this way, it's a better paradigm; it opens doors, it allows you to grow, instead of shutting down based on incorrect assumptions and false pretenses. In fact, I'll go broader: few people on HN or in the business community at large really understands that people problems are really systems problems. Systems thinking. That's what she's talking about. And she's absolutely right, it's the most powerful paradigm shift available, and more people need to have it. This guy applied it to management: http://en.wikipedia.org/wiki/W._Edwards_Deming http://en.wikipedia.org/wiki/W._Edwards_Deming Her music teacher applied it to piano. Both geniuses. Everyone here should apply it to business. Trust me.